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Customer Service Representative - State Farm Agent Team Member

Full Time in Collierville, TN

Michele Agnew is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
As a Customer Service Representative, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Requirements
  • Property & Casualty License (Must be able to Obtain)
  • Life & Health License (Must be able to Obtain)
  • Excellent Communication Skills – Written, Verbal, and Auditory
  • Self-Motivated
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Proactive in problem-solving
Responsibilities We encourage each team member to bring their authentic skills and insights to work each day in helping our customers.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
What do we offer? We offer a variety of benefits to support our team, including
  • Simple IRA
  • Health Stipend ($250 per mo.)
  • Paid Time Off
  • Salary & Commission/Bonus
  • Valuable Work Experience
  • Growth Potential & Opportunity for Advancement within my Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Hours 830AM-500PM
Offices in Bartlett, TN
Compensation $35,000-$50,000 Per Year
Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.
How we elevate YOUR skills By joining the team at Michele Agnew’s State Farm Agency, you will develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life. Michele Agnew’s State Farm Agency is committed to developing and broadening your skills and knowledge as just one unique perk.
A Message from Michael Agnew
  • I am a native Memphian who graduated from Immaculate Conception High School and attended Memphis State University. I am married and a proud parent of two grown sons. I am active in dog rescue and fostering. I also volunteer and support Merge Memphis which is a facility for Homeless women.
  • I really enjoy helping people with their Insurance and Financial needs. My office offers Auto, Fire, Life, Health, Pet and Business Insurance. My office serves Shelby County including Memphis, Bartlett, Cordova, Arlington, Germantown, Millington.
Compensation $35,000.00 - $50,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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