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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Gage Beasley

November 18, 2023

5  out of  5 rating by Gage Beasley
"I've had state farm for a good while now, had 1 claim my whole time with them that barely reached $1000, I use every discount measure I can and now with "inflation rates" they are going to increase my rate by about 70% at time of renewal. I will not be renewing my insurance as that is a ludacris jump. But they atleast have a discount I can use for 6 months before it goes right back to the 70% inflated rate. EDIT: Thank you Ms. Agnew for the quick and timely remedying of my problems, I am glad to know it was an error and not set in stone and I am more than happy with the rate given!"


November 3, 2023

5  out of  5 rating by Carol
"I am totally in awe. The service that I received during my recent experience with State Farm has been amazing! From my agent, Michelle, to the associates, Morgan, Haley, and two others that I failed to record their names; each of them went above and beyond to ease the stress of my loss. The process was easy and very user friendly. At a time when customer service has plummeted over the past 2 years, I am proud to say that State Farm has remained first class in service. I was already very happy with the low cost coverage for 3 vehicles, but I now have claims experience. They did not disappoint! Want low cost coverage? Stream-lined claims processing? Excellence in customer service? Find a State Farm agent and put your mind at ease! Oh, I also cover my home with them! Any questions, hit me up on Facebook! Thanks State Farm!"

Darren Henderson

October 27, 2023

5  out of  5 rating by Darren Henderson
"Michelle Agnew and her staff of State Farm Bureau located in Bartlett are the best. I want to give a Big Thank You to Joanna Nix. I've been with State Farm for several years now and I am so thankful for having Joanna as my agent. I was recently involved in an accident, where the other driver wasn't truthful about being at fault. I went straight to Joanna the next business day & she jump right on the case. She was there every step of way and kept in contact with me the whole time. Thank you Joanna for your help and all that you do. I am very Grateful to have you as my agent, You are the Best"

Allison manley

October 19, 2023

5  out of  5 rating by Allison manley
"Omg I love Joanna. I just switched to state farm with Joanna and she was amazing. I had been with geico the past few years and my insurance just doubled with them. I wasn't thinking I could get much better but Joanna did amazing! I'm paying $240 less than what geico was charging me. And I had great service! She treated me like a person unlike geico! I'm so excited!!!!"

Lucie Johnson

October 17, 2023

1  out of  5 rating by Lucie Johnson
"We’ve been customers of Michelle Agnes’s for several years. My insurance has gone up twice in two months. No one at this office can tell me why. Then I called to get a quote for home owners seeing we are purchasing a house. Never got a call back. Left a couple messages still got no call back, so we went with another insurance co. I called to cancel the policy once we had new insurer in place and this office still took the money and $65.00 more than last month. So now my insurance has gone up three times in three months and not one person at this office can tell me why. And now they’re telling me that the policy will cancel on 10/20/23 but I don’t get credit for the last week and a half of the month. I was shown today that it doesn’t matter how loyal I was to State Farm, State Farm told me oh well can’t help you. At least bill me through the 20th and not the 31st. Be fair that’s all people ask for Update: Michelle Agnew just reached out to me and took care of me and explained exactly what the increases were for and I will receive my money back. Thank you so much Michelle for taking care of the situation."

keith taylor

October 9, 2023

5  out of  5 rating by keith taylor
"They saved me time and effort on handling my situation thanks alot"

Shantia Bogan

October 6, 2023

5  out of  5 rating by Shantia Bogan
"Ms. Michele was so nice and professional. She got me and my fiancé the best coverage on both of our vehicles. I’m forever grateful for her."

Ashley Price

October 6, 2023

5  out of  5 rating by Ashley Price
"I recently moved from another state and from the initial contact from Jamie Starkey was so friendly and helpful. She made sure that I was taken care of and that all my questions were answered. Thank you, Jamie! You are so appreciated!"

William Williams

October 5, 2023

5  out of  5 rating by William Williams
"Morgan was a pleasure as always. Super sweet and very helpful.."

Karen Stokes

October 3, 2023

5  out of  5 rating by Karen Stokes
"Joanna recently helped me update my insurance policy. She was very helpful and professional and always got right back with me anytime I sent her an email or called."

james repult

September 30, 2023

5  out of  5 rating by james repult
"Great agency. Morgan and Joanna are always very friendly, nice to talk to and always willing to help with any questions or concerns."

Cathy Wilhelm

September 28, 2023

5  out of  5 rating by Cathy Wilhelm
"Always professional, kind and responsive. Even proactive to help save money when there are rate increases."

Nita Frassinelli

September 26, 2023

5  out of  5 rating by Nita Frassinelli
"Michele and her staff are very professional! I have been with Michele for over 30 years and I have never been disappointed by the coverage she has provided my family. When a huge tree fell, no problem, they got it taken care of. When the hail storm destroyed our roof, no problem! It was taken care of and fast too! I can’t say enough good about this business or their performance over the many years I’ve had the pleasure of having Michele as MY agent. Call Michele and get yourself covered so you don’t have to worry. Simple."

Kerry Healy

September 13, 2023

5  out of  5 rating by Kerry Healy
"If you haven’t called Michele for a quote, you should. She saved my family $300 a month on automobile and homeowners insurance. She also saved my son $300 a month on his insurance . She will give you the best prices with the best coverage."

Brian Cook

August 10, 2023

5  out of  5 rating by Brian Cook
"Just spoke with Michele about my issues and was a very pleasant conversation and she did everything she could to make things right about the issue. I've been with them a long time and they have always helped every time I've called. I really hope if anyone is looking for insurance that you call her and let her have your business. Really nice people and you won't regret it."

Chris Burton

December 7, 2022

5  out of  5 rating by Chris Burton
"Joanna did an awesome job helping me this week. She provided great customer service and went above and beyond to help me with my insurance. She is a remarkable leader and does a phenomenal job representing the State Farm Brand!"

Joe Simmons

August 30, 2022

5  out of  5 rating by Joe Simmons
"Joanna is a great agent and she gave me a cheaper policy than I had at Direct Auto."

Alex Garry

August 30, 2022

5  out of  5 rating by Alex Garry
"All the agents in this office were quick, kind, and informative while I was making changes to my policy! Would highly recommend this office!"

Carol Agnew

September 3, 2020

5  out of  5 rating by Carol Agnew
"Excellent service! Excellent staff!! They have gone out of their way to save me money more than once!!"

G Town Dave

June 6, 2020

5  out of  5 rating by G Town Dave
"I have had 3 State Farm Reps since 1969. There is a reason for such a long time relationship; they take very good care of their customers! Thanks Michelle and team!"

Dana Scott Reese

February 5, 2020

5  out of  5 rating by Dana Scott Reese
"This is absolutely the best agency with the best service. I have zero complaints about State Farm. Anytime I've needed anything, they've taken care of my family immediately. I've had State Farm insurance coverage since the mid 1990's, and I don't bother shopping around because their service just can't be beaten."

Jovica Djurdjevic

July 19, 2019

5  out of  5 rating by Jovica Djurdjevic
"Fantastic Agency, and fantastic staff!"

Becky Greenwood

August 9, 2018

5  out of  5 rating by Becky Greenwood
"The best agent around! Always there to help when I need it!!!"

Kali Brigham

July 26, 2018

5  out of  5 rating by Kali Brigham
"I'll never forget the first time Michele came to our home to meet us and find out about our needs. She arrived as my agent and left as my friend. I could tell how genuine she was and how much she had our best interest at heart. She took care of everything we needed in that one afternoon and ever since we have had such peace. Her office staff are the best and always have a cheery welcome and quick answers. It's been over a decade having Michele as our agent and we couldn't be happier!"

Michelle West

July 26, 2018

5  out of  5 rating by Michelle West
"Attentive to my insurance needs. All questions are answered in a timely manor and Michele is always helpful in times of need!"